Question 1

Weekly recurring cleans with the same crew at the same time — does subscriptions handle that?

Accepted Answer

Yes — this is the bread-and-butter cleaning service workflow in Cadence. Set up Mrs Wong's subscription once (weekly Tuesday 9am, S$110, Sari + Indah as the assigned pair) and Stripe auto-charges weekly while your crew dispatch list updates automatically. The day before each visit Mrs Wong gets a friendly WhatsApp confirming the time and the crew. The whole rail runs without you touching it until she messages a change.

Question 2

End-of-tenancy is a one-off and needs a quote first — different workflow?

Accepted Answer

Yes — end-of-tenancy gets the quote-then-book flow. Customer messages with the unit details (condo or HDB, number of rooms, condition, target move-out date), Cadence captures the brief and pings your Owner Agent. You reply with your number ('S$580'), and the formal quote with payment terms and a Stripe deposit link goes back to the customer automatically. Quote accepted means deposit collected, crew dispatched on the day, and the rest of the balance charged on completion. All on one thread.

Question 3

Customer is on holiday for 2 weeks — how do they skip without cancelling the whole sub?

Accepted Answer

They reply to the day-before WhatsApp with something natural like 'skip next two visits, we're in Bali until the 25th.' Cadence parses the intent, pauses the subscription for those specific dates (no charges), updates the crew dispatch so nobody shows up at an empty door, and resumes automatically on the next scheduled date after the customer is back. The subscription itself stays alive — they don't lose their slot, their pricing, or their crew assignment.

Question 4

I charge per-room — does Cadence support that, or only flat fees?

Accepted Answer

Both work. Flat-fee per visit is the simpler setup (S$110 for a standard 3-room HDB). Per-room is configurable: base rate plus extra-room increment (S$45 base + S$25 per extra room) or a full schedule (1-room S$70, 2-room S$95, 3-room S$120, etc). For end-of-tenancy or one-off deep cleans where pricing depends on unit condition, you can leave the price as quote-only and your Owner Agent sends the number once you've seen the brief.

Question 5

Different cleaner crews on different weeks — does the customer know who's coming?

Accepted Answer

Yes — the day-before WhatsApp names the assigned pair ('Sari + Indah will arrive between 9:00 and 9:15am tomorrow'). For HDB and condo customers who care about who's entering their home, this matters a lot. The notification builds trust, gives the customer a chance to flag any concern in advance, and the audit log records every crew assignment per visit for incident tracking. If a customer specifically requests a regular pair, you can pin that pair to their subscription.

Question 6

After-hours emergency cleans at premium rate — can the system handle dynamic pricing?

Accepted Answer

Yes — emergency same-day or after-hours requests can fire your premium tier. Configure an 'after-hours' service at, say, 1.5x your standard rate (S$165 for a same-day evening clean instead of S$110), and Cadence offers it automatically when a customer asks for a slot outside your normal hours. The customer sees the premium upfront on the confirmation, accepts or declines, and the booking goes through with the right pricing. No manual rate negotiation.

Question 7

Tips — how do my customers tip my crew through Cadence?

Accepted Answer

After a completed clean, Cadence sends a brief 'how was your clean today?' message with an optional tip prompt. The customer can add S$10-30 (or any custom amount) which routes through Stripe to your account; you forward it to the crew on payday. The audit log keeps tips visible per visit per crew so the distribution is clean. Customers who don't want to tip just reply with feedback or ignore — no pressure, no awkward in-person ask from the crew.

AI admin staff for cleaning crews running weekly recurring jobs and one-off end-of-tenancy deep cleans

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