Question 1

Class capacity is 8 — does the system stop the 9th person from booking?

Accepted Answer

Yes, atomically. Cadence checks the seat count every time someone tries to book, even if multiple customers message at the exact same second. Only one of them gets the final spot; the others are offered the waitlist or the next available class date. There's no scenario where you end up with 9 paid attendees in an 8-seat kitchen because two checkouts raced each other. The capacity number is enforced at the database layer, not just at the UI.

Question 2

How do I capture dietary preferences (vegetarian, halal, gluten-free) at signup?

Accepted Answer

Configure your dietary question during setup — most cooking hosts use a multi-select with 'no restrictions, vegetarian, vegan, halal, gluten-free, nut allergy, shellfish allergy, other (please specify).' Cadence asks the question as part of the WhatsApp checkout flow, so every confirmed attendee has their dietary answer on the attendee list before you start shopping. For halal-sensitive sessions, this is especially valuable — you discover the requirement in advance, not on the morning of the class with prawns already cleaned.

Question 3

What if a customer no-shows after paying? Do I keep the money?

Accepted Answer

Yes by default — the seat was held, the ingredients were prepped, the kitchen was staffed, so the no-show forfeits their payment. You set the exact policy upfront ('no refund inside 72 hours of class') and it's communicated to the customer on the confirmation message, so there's no dispute later. Some hosts offer a one-time courtesy reschedule credit for genuine emergencies; others are strict. Both setups work and Cadence applies whichever you choose consistently.

Question 4

I run monthly themed classes — does that fit, or only one-off events?

Accepted Answer

Both work. You can publish a one-off 'tom yum masterclass, Saturday 7 June, 8 seats, S$120' or a recurring 'Italian Tuesdays — pasta, risotto, tiramisu, three sessions across June, S$320 for the series.' Recurring multi-session series can be sold as a bundled pack (one payment up front) or session-by-session. Cadence treats each session date as its own capacity bucket so the seat counts stay accurate even as the series runs.

Question 5

Can I send the ingredient list the day before to all registered students?

Accepted Answer

Yes — bulk broadcasts to a session's attendee list are a core feature. Save your standard ingredient-list message as a template, and the day before each class your Owner Agent fires it off with one command: 'broadcast Saturday's tom yum class ingredient list.' Every confirmed attendee receives it as an individual WhatsApp message (not a marketing blast list, so it lands in their personal inbox and reads like a real note from you). They can reply with questions and Cadence routes the conversation back to your Owner Agent.

Question 6

Single class vs multi-week series — both?

Accepted Answer

Both, side by side, no conflicts. A single 'Friday night 7pm pasta workshop' lives alongside a 'four-week Indian cuisine deep-dive starting 8 June.' The series can be sold as a bundle (S$420 for all four sessions) or per-session (S$120 each), and Cadence tracks attendance and remaining sessions per attendee. If someone signs up for the bundle and misses week two, the system knows and you can decide whether to offer a make-up.

Question 7

Customer wants to gift a class to a friend — does Cadence handle gift bookings?

Accepted Answer

Yes — the buyer pays, the recipient attends. During checkout the buyer flags it as a gift and provides the recipient's name and WhatsApp number. Cadence sends a clean gift confirmation to the recipient with the class details, the dietary capture question, and a 'reschedule if needed' option. The buyer gets the payment receipt; the recipient gets the class experience. Gift bookings count against the same seat pool as direct bookings so capacity stays atomic.

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