Question 1

How do I handle lesson packs where parents prepay 10 lessons?

Accepted Answer

This is the default tutor setup in Cadence. Define your pack (e.g. 10 lessons at S$750, valid 90 days) once, and the moment a parent confirms, Cadence sends a Stripe checkout link via WhatsApp. The balance ticks down per completed lesson, the parent gets an automated nudge when two sessions remain, and a renewal link follows. You can run multiple pack tiers in parallel — say S$650 for Sec 2 Maths and S$900 for JC Econs — and the right one gets offered based on which student is booking.

Question 2

Can siblings share one package, or do I create a different one each?

Accepted Answer

Both work and it's your call. Most tutors create one package per student because it makes attendance, progress, and renewal nudges cleaner — Aiden's pack and his sister Ava's pack tick down independently. But if you'd rather offer a 'family bundle' of 15 lessons split between two siblings, Cadence supports a shared pack with multiple linked attendees too. Either way, billing routes to the parent's WhatsApp and each lesson logs against the correct student.

Question 3

How do I communicate with the PARENT but coordinate timing with the STUDENT?

Accepted Answer

Each student profile carries two linked WhatsApp contacts — the paying parent and the attending student. Cadence routes messages by category: billing, pack renewals, late-cancel fees, and policy reminders go to the parent. Session confirmations, 'running 10 minutes late', and reschedule offers go to the student. Neither side gets spammed with the other's stuff, and you never have to forward messages between them. The parent stays in control of money; the student stays in control of their own calendar.

Question 4

Do I have to charge less for trial lessons in the system?

Accepted Answer

No, but you almost certainly should. Configure a trial tier (commonly S$30-60 against your regular S$80-120) and Cadence offers it automatically to first-time enquiries. After the trial, the Owner Agent prompts you to push the full-rate package, and a single reply sends the parent the upgrade Stripe link. Your conversion rate stops depending on whether you remember to chase the lead three days later when you've already moved on to other students.

Question 5

Exam-month means I'm doing 4 sessions/week for some students — does the system handle that surge?

Accepted Answer

Yes — exam intensification is a first-class workflow. Toggle a student into intensive mode (or your Owner Agent does it with 'put Aiden on intensive until 5 Nov'), and Cadence opens up the extra weekly slots while respecting your overall block-out times. The extra lessons can bill against a separate exam-prep pack at your premium rate, so your bookkeeping stays clean. After the exam date passes, the student reverts to normal cadence without you having to manually undo anything.

Question 6

What's the right way to handle a student who misses a paid lesson?

Accepted Answer

Most tutors set a 24-hour late-cancel policy: full deduction from the pack if the student no-shows or cancels under 24 hours, free reschedule if they cancel earlier. Cadence holds a Stripe card on file at signup, so any cash penalty (e.g. a S$30 admin fee on top of pack deduction) runs automatically. The audit log records the no-show, the policy applied, and the WhatsApp note that went to the parent — so when the dad asks 'why was a lesson deducted' next week, you've got the receipts.

Question 7

I take cash sometimes from older students — does Cadence still track that?

Accepted Answer

Yes — cash payments are fully supported alongside Stripe. When a JC student hands you S$80 in person, mark the session as cash-paid in your dashboard (two taps on mobile) and Cadence logs it against the student's profile with the timestamp. End-of-month reporting splits Stripe revenue and cash revenue cleanly. Your accountant gets one consolidated income figure; you don't lose track of any lessons whether they paid through Stripe, PayNow, or cash.

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